Hyatt Regency Sonoma Wine Country Tried To Pull A Fast One On Hyatt And Program Members

Hyatt Regency Sonoma Wine Country is trying to scam Hyatt andmembers

Gary Leff is 22 years old. February 2021.

The Hyatt Regency Sonoma Wine Country plays with free night rewards. Usually, you can use Hyatt points to spend free nights. However, there is a trick they use during rush hour, such as Memorial Day weekend, to keep people from collecting. They soon put the program up against the contestants – and against Hiatt.

Hyatt requires hotels to have all their standard rooms available with points. When a hotel is about to sell, it receives more money than usual – its average daily rate for the year – to make up for the loss of income from a potential customer. In high season, however, this is not enough for some hotels. Because then they can sell the room not only at an average price, but also at a higher price.

Therefore, the hotel only offers standard rooms as part of the package for these nights (and not the standard rate to which the availability of rewards is linked) to avoid offering rewards for free nights.

  • The Hyatt Regency Sonoma considers one king and two queens to be the standard number. These types of spaces reward books, and they are usually available.
  • However, on more important dates, such as Memorial Day weekend, these room types are available as part of the Park Package, Weinviertel Departure Package and Pet Package – but not at the standard rate.
  • The cheapest room type for the standard rate is a king-size bed with a view , although standard rooms can also be booked at other rates and so there are no premiums.

Appropriation : Hyatt Regency Sonoma Wine Country

I contacted someone at Hyatt about this and they responded quickly: I have contacted the World Hyatt team and they are working with the hotel to ensure availability of price reservations – we will let you know soon when the adjustment is online. And according to them, the problem was solved in less than 24 hours.

There are things that hotels can do without a problem. The Andaz West Hollywood only offers standard rooms at a reduced rate or for less than 3 nights on certain days of the week. On other nights, they sell the rooms differently and always assign guests. The Hyatt Centric Waikiki Beach defines a standard room very narrowly, so fewer than 20 designate nearly identical rooms as superior category.

Perhaps no hotel in the Hyatt system is more egregious than the Andas Maui. They took a very limited subset of numbers and called them standard numbers available for redeemable rewards. But they went one step further. They also offer standard rooms for sale for just 3 nights, or, depending on the season, sometimes for 6 nights, or a slightly different combination of nights.

Andaz Maui

Of course, Hyatt isn’t the only one with these problems. I have written about many Hilton properties that did not publish standard bonuses. I can usually get the honors program to knock heads and fix it.

It’s an ongoing game with some hotels trying to take advantage of the program without respecting its spirit. This situation is endemic to the light business model, where chains share a marketing platform but don’t own hotels (although Andas Maui was partially owned by Hyatt, making them even more distant from each other).

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